SMS Terms & Opt-In Policy

This SMS Terms & Opt-In Policy ("Policy") governs your subscription to receive text messages (SMS) from Coach Kairo ("Kairo", "we", "us", or "our"), operated by Hexentrega LLC. By opting in to receive SMS messages from Kairo, you agree to the following terms.

1. Program Overview

Coach Kairo uses SMS messaging to provide:

• Service Messages: Account notifications, appointment reminders, and service updates
• Coaching Content: Personalized fitness tips, workout reminders, and wellness guidance
• Support Communications: Responses to your questions and support requests
• Optional Marketing: Promotional offers and special announcements (if separately consented)

2. How to Opt In

You can opt in to receive SMS messages from Kairo by:

• Checking the SMS consent box on our intake or registration form and providing your mobile phone number
• Texting a keyword (such as START, JOIN, or YES) to our SMS number
• Verbally or in writing providing express consent through other channels we may offer

By opting in, you confirm that:

• You are the subscriber or customary user of the mobile phone number provided
• You are authorized to consent to receive SMS messages at that number
• You are at least 18 years old

3. Message Frequency

Message frequency varies. You may receive approximately 2-10 messages per week, depending on your activity level and service usage. During active coaching sessions or specific campaigns, you may receive more frequent messages.

We respect your time and privacy. We will never send excessive or unsolicited messages beyond what is necessary to provide our services.

4. Message and Data Rates

Kairo is not responsible for any charges incurred from your mobile carrier. For questions about charges, contact your mobile carrier.

5. Supported Carriers

Our SMS program is available on major U.S. and Canadian carriers, including but not limited to:

• AT&T
• T-Mobile
• Verizon
• Sprint
• Boost Mobile
• Cricket Wireless
• Metro PCS
• Rogers (Canada)
• Bell (Canada)
• Telus (Canada)

Carriers are not liable for delayed or undelivered messages. If you are experiencing issues with message delivery, please contact us at support@coachkairo.com.

6. How to Opt Out (Stop Messages)

You can opt out at any time. To stop receiving SMS messages from Kairo, you may:

• Reply STOP: Text STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message you receive from us
• Contact Us: Email us at support@coachkairo.com or call us to request removal
• Update Preferences: Log into your account and update your communication preferences

After you opt out, you will receive one final confirmation message acknowledging your request. You will not receive any further messages unless you opt in again. Opting out of SMS messages does not affect your account status or access to other services.

7. How to Get Help

For assistance or more information:

• Reply HELP: Text HELP or INFO to any message to receive assistance and support information
• Email Support: support@coachkairo.com
• Privacy Questions: privacy@coachkairo.com

8. Privacy and Data Protection

We respect your privacy and handle your personal information in accordance with applicable laws and our Privacy Policy. When you opt in to SMS messages:

• We collect your mobile phone number and any information you provide via SMS
• We use this information solely to provide our services and communicate with you
• We do not sell your phone number or SMS content to third parties
• We may share your information with service providers who assist in delivering SMS messages (such as SMS gateway providers)
• SMS messages are not end-to-end encrypted; do not send sensitive personal or financial information via SMS

For more details on how we collect, use, and protect your personal data, please review our Privacy Policy.

9. Terms and Conditions

Your use of Kairo's SMS program is subject to our Terms and Conditions. By opting in, you agree to those terms. Key points include:

• No Medical Advice: SMS messages from Kairo are for informational and wellness purposes only. They do not constitute medical advice. Always consult a qualified healthcare provider for medical concerns.
• No Emergency Use: Do not use SMS to communicate emergencies. For emergencies, call 911 or your local emergency services.
• Account Responsibility: You are responsible for maintaining the confidentiality of your account and for all activities conducted via your mobile number.
• Prohibited Conduct: Do not use SMS to send abusive, threatening, harassing, or unlawful content.

10. Consent Not Required for Purchase

Your consent to receive SMS messages is not a condition of purchasing any goods or services from Kairo. You may decline to opt in to SMS and still use our services through other channels (such as email, web, or WhatsApp).

However, by declining SMS, you may miss time-sensitive notifications and personalized coaching messages delivered via SMS.

11. Changes to This Policy

We may update this SMS Terms & Opt-In Policy from time to time. When we do, we will revise the "Last Updated" date above. If we make material changes, we will notify you via SMS or through other appropriate means. Your continued participation in the SMS program after changes are posted constitutes your acceptance of the updated terms.

12. Limitations and Disclaimers

• Delivery Not Guaranteed: We cannot guarantee that SMS messages will be delivered successfully or on time. Delivery may be delayed or prevented by factors outside our control, including carrier outages, network issues, or device problems.
• No Liability for Carrier Fees: We are not responsible for any fees charged by your mobile carrier.
• Security Limitations: SMS is not a secure communication method. Do not send sensitive information such as passwords, financial data, or health records via SMS.
• Program Changes or Termination: We reserve the right to modify or terminate the SMS program at any time without prior notice.

13. Compliance and Legal

Our SMS program complies with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and other applicable federal and state laws governing SMS communications. We obtain your express written consent before sending SMS messages and provide clear opt-out instructions in every message.

14. Contact Information

Acknowledgment

By opting in to receive SMS messages from Coach Kairo, you acknowledge that you have read, understood, and agreed to this SMS Terms & Opt-In Policy and our Privacy Policy.