Welcome to Coach Kairo ("Kairo", "we", "us", or "our"), operated by Hexentrega LLC, a Wyoming limited liability company ("Hexentrega"). This Privacy Policy explains how we collect, use, and protect your personal data when you use our AI-powered fitness and nutrition coaching service (the "Service"), available via SMS, web, and optional WhatsApp messaging.
By using this Service, you confirm that you are 18 years or older and agree to this Privacy Policy. If you do not agree, please do not use the Service.
Coach Kairo is an AI-powered wellness assistant providing personalized fitness and nutrition guidance through SMS, web, and optional WhatsApp communications. Kairo is designed to offer general wellness and educational support only — not medical advice. Always consult a qualified healthcare provider for medical conditions or treatment decisions.
We collect personal data directly from you, automatically from your device, and through your interactions with the Service. We group this information into the following categories:
We do not require or intentionally collect sensitive health or medical information, nor do we share personally identifying information with our AI technology providers.
We use your data to:
We do not sell personal data.
We may share personal data with limited categories of trusted recipients to provide and support our Service, including:
We may maintain a list of our subprocessors on a separate "Subprocessor List" page, updated periodically.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and resolve disputes. You may request deletion or anonymization of your data by contacting privacy@coachkairo.com. We will verify such requests before processing.
We use administrative, technical, and organizational safeguards to protect your data. However, SMS messages are not end-to-end encrypted. By using SMS to interact with Kairo, you acknowledge and accept this security limitation.
If you prefer enhanced privacy, you may use our web-based or WhatsApp channels (which may offer stronger encryption).
We use cookies and similar technologies to:
You can control or delete cookies through your browser settings. Disabling certain cookies may limit functionality. For more details, see our Cookie Policy.
We may send you marketing messages via SMS or email with your explicit consent.
You can opt out at any time by replying STOP (for SMS) or using the unsubscribe link in emails.
Reply HELP for assistance.
Message and data rates may apply.
Your consent to receive marketing is not a condition of purchase.
For detailed information about SMS communications, including opt-in procedures, message frequency, and how to opt out, please review our SMS Terms & Opt-In Policy.
Your data may be transferred to and processed in the United States or other jurisdictions that may not offer the same level of data protection as your home country. Where required, we use Standard Contractual Clauses or equivalent safeguards to ensure lawful international data transfers.
Depending on your location, you may have the following rights:
To exercise any rights, contact privacy@coachkairo.com. We may request verification to protect your data.
Kairo is not intended for individuals under 18. We do not knowingly collect personal data from minors. If we discover such data, we will delete it promptly.
← Scroll horizontally to view all columns →
| Category of Personal Data | Purpose of Use | Retention Period |
|---|---|---|
| Identity & Contact Data | Account setup, communication | As long as account active |
| Health & Wellness Preference Data | Personalization, service delivery | Until deletion request or inactivity |
| Communications Data | Quality assurance, personalization | Up to 24 months |
| Technical & Usage Data | Analytics, security | Up to 24 months |
| Transaction Data | Payment processing, compliance | 7 years (legal requirement) |
| Referral & Attribution Data | Marketing analytics | 24 months |
We do not sell or share personal data as defined by the CCPA/CPRA.
For privacy inquiries, data access requests, or complaints, contact:
For users in the European Economic Area or United Kingdom, we process personal data under the following legal bases:
Coach Kairo uses AI technology to generate personalized responses and recommendations. AI outputs are based on the information you provide and general fitness and nutrition data. Kairo's guidance is informational only and should not replace professional medical advice or clinical judgment.
We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date above. Significant changes will be communicated through the Service or other appropriate means.
For questions or concerns about this Privacy Policy or your personal data, please contact:
Hexentrega LLC
📧 privacy@coachkairo.com
Jurisdiction: Wyoming, U.S.
By using Coach Kairo, you acknowledge that you have read, understood, and agreed to this Privacy Policy.